The Free Agent Podcast
with Beau Billington
with Beau Billington
SHARE:
In this episode of The Free Agent Podcast, we sit down with John Huber, founder of Customer Success Architects and a seasoned leader with 20+ years in SaaS customer success. John has driven transformation and retention at companies like Model N, Plex Systems, and SumTotal, delivering 95%+ retention rates and turning customer success into a growth engine. Today, he helps SaaS businesses refine post-sale strategies, reduce churn, and scale sustainably through fractional leadership.
🔹 Topics Covered:
✅ Why customer success is the real growth driver in SaaS
✅ The rise of fractional executives and when to hire one
✅ Key warning signs your customer success strategy is broken
✅ How AI is reshaping churn prediction & customer intelligence
✅ Practical steps founders can take to boost retention today
🎙️ Whether you’re a SaaS founder, CRO, or investor, this conversation is full of insights on customer retention, sustainable growth, and the future of customer success.
🔔 Subscribe for more expert insights!
📌 Connect with John Huber:
🌐 Website: customersuccessarchitects.com
💼 LinkedIn: John Huber
#CustomerSuccess #SaaS #FractionalLeadership #StartupGrowth #AI #ChurnReduction #RevenueGrowth #FreeAgentPodcast
Get our podcasts sent to your inbox as soon as they drop.
FOUNDER, THE FREE AGENT
Beau spent over 14 years in enterprise-level software sales and was exposed to high-level talent by working alongside companies such as Apple, AT&T, Amazon, Coca-Cola, and more.
In this podcast, Beau aims to interview high performing business leaders in the hope that their insights will bring about real positive change to the businesses of his listeners.
