Networking is an often undervalued, underutilized, but tremendously important skill-set.  It seems the majority of people do not even think about networking until they are laid off, leave a job,…

A couple of years ago we created a post concerning “Outsourced EVP of Sales” and whether or not they were fact or fiction.  Candidly, the post didn’t get a ton…

Customer engagement, along with customer success, is a term that's frequency of use seems to be increasing with each passing day.  But what do these terms actually mean and what…

Congratulations! You have customers, and your company is growing. Now it’s time to put processes in place to make sure those hard-earned customers are happy and to keep growing. Here’s…

It's over, CX pros...the time where the business world can still distinguish between CX and UX has finally come to an end. And we need to stop fighting it.  After…

“Customer success” has become quite the buzzword the last several years.  Just like a CDO (Chief Digital Officer), every SaaS company that truly wanted to be a contender started to…

Founders, Presidents and CEO’s- what does the term fractional availability mean to you as it pertains to business and the Gig economy?  Is it specific to a discipline, industry and…

Outsourced EVP of Sales- Fact or Fiction? The answer to this question is simply, well, it depends…The gig economy is gaining steam with each passing day.  While its prevalence is rapidly…

The number one question we are asked by prospective customers is why they should use our bench of resources versus a traditional consulting company’s.  Below you will find a few advantages…

Pricing is always a hot topic, especially when venturing out on your own and trying to make a living, all while not pricing yourself out of opportunity.  Additionally, there is a…